Privacy Policy

1. Information We Collect

We may collect personal information when you browse our website, contact us, submit an inquiry, make a reservation, sign up for updates, or interact with our guest services team.

Information you provide directly

• Your name, email address, phone number, and mailing details
• Reservation details, guest preferences, and stay-related requests
• Payment and billing information where relevant to a booking or transaction
• Any message, document, or information you choose to send to us

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, session activity, referring pages, and general website usage information
• Cookie and analytics information used to improve website performance and usability

2. How We Use Personal Information

We use personal information for legitimate business and service purposes connected to operating Nexoraa Bay Resort and delivering a smooth guest experience.

• To process reservations, confirmations, guest inquiries, and service requests
• To communicate with you about bookings, support matters, and important service updates
• To manage payments, records, and administrative operations
• To improve our website, services, content, and guest experience
• To maintain website security, prevent misuse, and protect our operations
• To send promotional communications where permitted by law or where you have chosen to receive them

We only use information where there is a clear operational, contractual, legal, or service-related reason.

3. Cookies and Similar Technologies

Our website may use cookies, analytics tools, and similar technologies to keep the site functioning, understand visitor activity, remember basic preferences, and improve performance.

These technologies may help us measure traffic, review page performance, and understand how visitors use our website so we can improve navigation, content, and usability.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

4. How We Share Information

Nexoraa Bay Resort does not sell personal information. We may share information only where needed to operate our services, meet legal requirements, or protect our guests and business.

• With payment processors, booking providers, website hosts, analytics providers, or other service partners
• With professional advisers where needed for legal, compliance, or business purposes
• When required by law, regulation, court order, or lawful request from authorities
• When necessary to protect rights, property, safety, security, or business operations

Any sharing is limited to the information reasonably needed for the relevant purpose.

5. Data Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including guest service, booking management, legal compliance, recordkeeping, security, and dispute resolution.

Retention periods may vary depending on the type of information, the services involved, and applicable laws.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate steps to protect information, no website, server, transmission method, or storage system can be guaranteed to be completely secure.

7. International Transfers

Depending on how our website, booking tools, and service providers operate, your information may be processed or stored in countries outside your home jurisdiction.

Where relevant, we aim to use reasonable safeguards and appropriate service arrangements to protect personal information during such transfers.

8. Third-Party Services and Links

Our website may include links to third-party platforms, booking tools, payment providers, or external websites. These third parties operate under their own terms and privacy practices.

We are not responsible for the privacy, security, or content practices of third-party services, and we encourage you to review their policies before providing personal information.

9. Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

10. Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have rights in relation to your personal information.

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where applicable
• Object to or request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications by using the unsubscribe option or contacting us directly

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website features, legal obligations, business practices, or privacy standards.

Any updated version will be posted on this page with a revised effective date where applicable.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Nexoraa Bay Resort through the contact details provided on our website.